Complaint Policy

1. Commitment to Safety and Compliance

ExclusiveLex is committed to maintaining a safe, compliant platform. We take all complaints seriously and resolve them in accordance with this policy.

2. What You May Report

You may submit complaints regarding content that may be illegal or that violates our standards, billing concerns, policy violations, impersonation, or other issues. Reports may concern illegal content or standards violations and will be reviewed accordingly.

3. How to Submit a Complaint

Send complaints to: support@exclusivelex.com. For billing or payment issues you may also contact CCBill Consumer Support.

4. Information to Include

Please include when possible:

• Your full name
• Contact email
• Description of the complaint
• Specific URL(s) involved
• Date and time if applicable
• Supporting evidence if available

5. Review Process and Timeline

All such complaints are reviewed and resolved within seven (7) business days. Our review steps include: (1) acknowledgment of receipt, (2) investigation as needed, (3) decision and any corrective action, and (4) notification to the complainant where appropriate.

6. Possible Outcomes

Following review and investigation, possible outcomes include:

• Removal of content that violates policy or law
• Restriction or suspension of access or accounts
• Referral to payment processor or authorities where appropriate
• No action where the complaint is not substantiated

7. Appeal Process

If you are not satisfied with the outcome, you may appeal by submitting additional information or requesting a further review to support@exclusivelex.com. See also our Appeals / Takedown Policy.

8. False or Abusive Reports

Knowingly false, misleading, abusive, or bad-faith complaints may be rejected and may result in account or other action.