Exclusive Lex

Complaints / Content Removal Policy

Last updated: June 2025

1. Commitment to Safety and Compliance

ExclusiveLex, operated by Griswold Organics Corp., is committed to maintaining a safe, compliant platform. We take all complaints seriously and resolve them in accordance with this policy.

2. What You May Report

Users may report content that may be illegal or otherwise violates the site standards, as well as billing concerns, policy violations, impersonation, or other issues. All such reports will be taken seriously and reviewed in accordance with this policy.

3. How to Submit a Complaint

Send complaints to: contact.exclusivelex@gmail.com. For billing or payment issues you may also contact CCBill Consumer Support.

4. Information to Include

Please include when possible:

  • Your full name
  • Contact email
  • Description of the complaint
  • Specific URL(s) involved
  • Date and time if applicable
  • Supporting evidence if available

5. Review Process and Timeline

All reported complaints will be reviewed and resolved within five (5) business days. Our review process includes the following steps:

  1. Acknowledgment of receipt of the complaint
  2. Investigation of the reported content or issue, including review of URLs, evidence, and applicable policies
  3. Decision and any corrective action taken
  4. Notification to the complainant of the outcome, where appropriate

6. Possible Outcomes

Following review and investigation, possible outcomes of complaints include, as appropriate:

  • Removal of content that violates policy or law
  • Restriction of access to specific content or features
  • No action where the complaint is not substantiated
  • Account or content action, including suspension or termination of accounts where warranted
  • Referral to payment processor or authorities where appropriate

7. Appeals Process

If you are not satisfied with the outcome of a complaint review, you may appeal the decision by submitting additional information or requesting a further review to contact.exclusivelex@gmail.com. Appeals are handled in accordance with our Appeals / Takedown Policy, which describes how to request removal, submit supporting information, and seek further review of moderation decisions.

8. False or Abusive Reports

Knowingly false, misleading, abusive, or bad-faith complaints may be rejected and may result in account or other action.